The learning process in online lectures through the Learning Management System (LMS) will produce a learning flow according to the event log. Assessment in a group of parallel classes is expected to produce the same assessment point of view based on the semester lesson plan. However, it does not rule out the implementation of each class to produce unequal fairness. Some of the factors considered to influence the assessment in the classroom include the flow of learning, different lecturers, class composition, time and type of assessment, and student attendance. The implementation of process mining in fairness assessment is used to determine the extent to which the learning flow plays a role in the assessment of ten parallel classes, including international classes. Moreover, a decision tree algorithm will also be applied to determine the root cause of the student assessment analysis based on the causal factors. As a result, there are three variables that have effects on student graduation and assessment, i.e attendance, class and gender. Variable lecturer does not have much impact on the assessment, but has an influence on the learning flow.
The decline in the marketing volume of Rabobank Group ICT is a serious incident as it can hinder the implementation of an increasing number of software releases for business development. The Service Desk Agent records the activities that occur to find out the problems experienced in the form of an event log. Process mining can be used to generate process model visualizations based on event logs to explicitly monitor the business. Fuzzy Miner and Heuristic Miner algorithms can be used to handle complex event logs. In this study, an analysis of the Rabobank Group ICT incident was carried out with process mining using the Fuzzy Miner and Heuristic Miner algorithms. Process mining is done by discovery, conformance, and enhancement. Based on the results of the study, it is known that the division of the work area is not good enough to cause a team to work on a lot of events while there are other teams that only work on one event. Therefore, it is necessary to have a clear and balanced division of domains and workloads so that incidents do not recur.